CUSTOMER SUPPORT

 

How to Order

 

Shopping at The Original Rebels is easy - simply follow the steps below and wait for your

new things to arrive.

 

Find the Products You Wish to Buy

 

To find an item you are looking for, either select the category where it is most likely to appear from

the top navigation menu or type the name of the item you are looking for into the search box at the

top of the page and click 'SEARCH'. You will be presented with a list of suitable products and you

can then narrow your search even further by selecting occasions, brands, price brackets, the size

you are interested in.

 

Add the Items to Your Shopping Bag

 

When you are on the product page, you will need to select the colour and quantity of the item that

you want (1 is the default quantity) before clicking 'ADD TO BAG'. A minimum order value of £5,

excluding delivery costs, applies to all online purchases.

 

If the product page advertises a group of related products (e.g. Soft Toys or Baby Gifts), please

select the quantity you would like from each item in the group before clicking 'ADD TO BAG'

 

Review Your Shopping Bag

 

To access your Shopping Bag, hover over ‘MY BAG’ on the top right hand side of your screen.

Here you can review the items you have added and remove items if you choose.  Please check you

have selected the correct quantities at this stage.  Then click ‘SECURE CHECKOUT’ to proceed.

Enter your Promotional Code if applicable.

 

At various times, we may offer seasonal or promotional discounts on our products. If you have a

promotional code, you can enter it now. Click the ‘promotional code’ link to reveal the field to enter

your code. The promotional code is case sensitive and should be entered directly as shown on the

promotion.

 

Please note that terms and conditions apply to all of our promotions and sales, for example, there

are frequently a few brands or departments that are excluded from our promotions, all promotions

are subject to stock availability and promotional codes can no longer be honoured after their 'End

Date'.

 

Continue to Checkout

 

When you are happy with the contents of your basket, click 'CHECKOUT SECURELY'. This will

take you to the first step in our secure Checkout process.

 

Enter Your Email Address, Sign In Or Continue

 

Enter your email address and click ‘CONTINUE’. We will send delivery confirmation and updates

to this address.

 

You will then be asked to enter your password if you have one.

 

If you have an account you will be required to sign in. If this is your first time shopping at The

Original Rebels and you do not have an account, select ‘no’ and continue (you will be able to

create an account later).

 

Your Delivery Address

 

You will be prompted to choose:

 

Your delivery destination – UK, Ireland or International.

 

Please note: products bought using your Paypal account must deliver to the address connecting to

your PayPal account, we can not deliver to an alternative. For your convince we will hold the

shipping date to make it more convent for you to be in to receive your items.

 

Enter Your Delivery Address or Choose a Saved Address

 

Apart from Paypal accounts, this is the address we will deliver your order to and does not have to

be the same as your billing address – you will need to select your billing address later. If you have

an account, we will store delivery addresses you have used previously to save you having to enter

frequently used delivery addresses again the next time you visit.

 

Select a Delivery Option

 

You will be shown the delivery options that are available for the products and delivery address you

have chosen. Choose one – this will update the total price on the right if applicable. When you are

happy, click ‘Continue To Payment.’

 

Choose a Payment Method

 

You will be given the option to enter your credit or debit card details, pay via PayPal or pay with a

Gift eVoucher. We accept all major credit and debit cards including: MasterCard, Visa, Maestro,

AMEX and Diners Card.

 

Your card will not be charged until you confirm your order. If you have an account, we will store

your card details so that you can checkout more quickly and easily next time you visit.

 

Enter a Billing Address or Choose a Saved Address

 

This must be the address where your payment card is registered. If you have an account, we will

store billing addresses you have used in the past to save you having to enter frequently used

billing addresses again the next time you visit.

 

Review and Confirm Your Order

 

You will be presented with a summary of your order, including the total price, and the delivery

option and address you have selected. Please double check all the details, then 'Confirm Your

Order'. We will not charge your credit/debit card until you have confirmed your order.

 

Create An Account

 

You do not need to create an account before you order but will be given the option to do so now

your order is complete.

 

Opening an account makes shopping with us even easier. You can access your basket and saved

items across different devices. You can also save your delivery preferences and payment details.