Company Policy | theoriginalrebels

COMPANY POLICY

Customer Service

The following terms and conditions apply to sales made through www.theoriginalrebels.com and may differ from other retailers. Please take time to read and copy these as usage of www.theoriginalrebels.com confirms your acceptance of these terms and conditions.

We advise you that this should be read in conjunction with our website Privacy Policy.

Our overall intention is to ensure excellence in customer satisfaction and through that sustain and develop the levels of customer recommendation that we enjoy.

Postage, Packing and Insurance

Please note some deliveries may require a signature

Destination, Delivery, Time and Cost

Royal Mail UK Confirmed 5-7 Days. Charge varies depending on weight and packaging.

Secure Payments System

The Rebels wants to ensure you have peace of mind when purchasing our products online and customers can use either Debit or Credit cards and Paypal™ as alternatives.

Why we chose PayPal™?

As our online payment partner to provide a secure payment system as you use your credit or debit card.

What is PayPal™? - PayPal™ is an internationally recognised payment system which can be used to send and receive money online. The system we have selected allows you to pay for goods by credit or debit card immediately or if you chose, you can sign up for your own PayPal™ account.

Why use PayPal™? - Simply, it is extremely well known around the world and has a singular reputation for security, ease of use and speed.

What next? - On 'Checking Out' you will move to a secure PayPal™ site if you wish to pay by credit or debit card click on the "continue" button but if you want to join PayPal™ or are already a member follow the PayPal™ guidance notes on the screen.

Finally, you will receive a receipt and confirmation from PayPal™ acting on behalf of The Original Rebels giving the details of your purchase. Only at this stage does your purchase become a binding contract.

Return Policy

To ensure our customers are completely satisfied, customers may view any item at home on the basis that if not wanted it must be returned within 14 days of the delivery being signed for. For obvious hygiene reasons we cannot exchange or refund earrings unless they are faulty.

Within 7 days of receipt, email us at shop@theoriginalrebels.com and advise us that you wish to return the piece. On receipt of your email you must return the item within a further 7 days.

Any refund will be strictly conditional on the goods being in their original condition.

Re-package, enclose your name, address, contact telephone number, the invoice and return to the address below.

Registered Office:

58 Dockhead Street,

Saltcoats,

North Ayrshire

United Kingdom

KA21 5EG

Email: shop@theoriginalrebels.com

We cannot accept responsibility for items lost or stolen in transit and would recommend that any returned item is sent first class with a “to be signed for” facility.

Please retain proof of postage.

Refunds will be in full for the original price within 48 hours of receipt. For all returns other than when faulty the customer will be responsible for making the necessary arrangements and the cost of postage.

Nothing in this procedure impacts your statutory rights.

Product Care and Guarantees

Goods that are artisan handmade items will be guaranteed for 6 months from the date of purchase assuming reasonable wear and tear. This guarantee will be invalid if the goods have been broken or misused.

Contract of Sale

Whilst every effort will be made to ensure the accuracy of this site we reserve the right to remove, substitute or change the information without notice. Due to the exclusive nature of many of our products we may, in exceptional circumstances, be unable to fulfil your order and we will re-credit your original card with the costs involved. We will however contact you by telephone or email within two working days to discuss any alternatives that you might consider appropriate.

Age of Consent

By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian.

General

The prices quoted on our website may vary from those in other retail outlets. Prices on the website may also vary from time to time as commercial needs dictate.

VAT at the rate prevailing is included in the price shown.

Images on our website are for illustration and may vary slightly from the actual item.

Payments must be by debit or credit card, you are legally capable of entering a binding contract and the information you provide is accurate and complete.

Our delivery policy require you or your nominee to be present to sign for the delivery or if not possible requires you to arrange collection from the nominated carrier.

Your privacy as an individual and as a customer is important to us, so we don't use the information you provide on this site to learn any more about you other than what is required to fulfill your order Any personal data gathered by us in your use of this site will be recorded electronically and only used in accordance with the UK Data Protection Act 1998.

These terms and conditions apply to Crawford trading online as The Original Rebels or www.theoriginalrebels.com whose registered office is 58 Dockhead Street, Saltcoats, North Ayrshire. KA21 5EG.

The website images, design and written text are protected and owned or controlled by "theoriginalrebels.com

Crawfords of Saltcoats

Effective date: October 16, 2018

Crawfords of Saltcoats ("us", "we", or "our") operates the http://www.theoriginalrebels.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Crawfords of Saltcoats is managed through Free Privacy Policy.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://www.theoriginalrebels.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Use of Data

Crawfords of Saltcoats uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Crawfords of Saltcoats will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Crawfords of Saltcoats may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Crawfords of Saltcoats
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our

Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:

By email: shop@theoriginalrebels.com
By visiting this page on our website: http://www.theoriginalrebels.com